Privacy Policy

Collection of personal information

To provide convenient services to visitors, we collect personal information such as email addresses, names, home or work addresses, postal codes and telephone numbers.

To understand how our services are used and improve their quality, we also collect information such as IP addresses, browser types, domain names, pages visited, access times and referring website addresses.

Use of personal information

We use personal information, including your name, address, email address and telephone number, only as necessary to contact you, provide services, deliver products, send publicity or other information, and seek your opinions on our business or activities.

We will not sell or disclose the personal information we collect to outside parties without your permission, except as described in this policy.

If we engage another organisation to carry out activities involving your personal information, such as parcel delivery or statistical analysis, we require that organisation to maintain the confidentiality and security of your information and prohibit its use for purposes outside our business or activities.

We manage personal information using appropriate controls and do not provide it to outside parties without the consent of the person concerned, except in the following circumstances:

• Disclosure is required by law or regulation.
• Disclosure is necessary to protect a person's life, physical safety or property, and obtaining that person's consent is difficult.
• Disclosure is necessary to cooperate with government organisations, local authorities, or individuals or businesses entrusted with activities required by law or regulation.
• Obtaining consent would be likely to obstruct those activities.

We may publicly share non-personally identifiable information and share it with our partners to show general trends in the use of our services.

Your control over personal information

You may choose how your personal information is used or shared, or choose not to receive information or marketing materials from us. Please let us know your preferences through the contact details below.

Security of personal information

We maintain internal rules governing access to and use of personal information to protect its confidentiality and security. For particularly sensitive information, such as credit card numbers, we use secure communication channels with encryption through the Secure Socket Layer (SSL) protocol.

Cookies

Cookies are data sent by our website to your web browser. When stored on your device, they allow the website to record or remember information until you close your browser, delete the cookies or prevent them from operating.

If you allow cookies, they can make browsing more convenient by remembering websites you visit.

Information recorded or collected through cookies is used for statistical analysis and other company activities to improve the quality of our services.

Order requests and email delivery

When you submit an order request, we use your name, email address, telephone number, delivery address and selected products to review availability, calculate shipping and prepare a quotation. These details are processed through FormSubmit and forwarded to our order inbox. FormSubmit retains submissions for 30 days, as described in its service documentation.

Your basket selections may be saved in this browser so that you can continue browsing. We do not save your contact or delivery details in browser storage. An order request is not a confirmed order and no payment is collected through this form.

Changes to this policy

We may update or amend this Privacy Policy without prior notice to keep our services appropriate and effective. We recommend reviewing this policy whenever you visit or use the website.

Questions and contact

If you have questions, suggestions or comments about this policy or how we comply with it, please contact us. We welcome feedback that helps us improve our services.