In & Co Seeds Co., Ltd. sets out the following refund terms to explain the conditions for using our website services.
1. If we cannot fulfil your order
We will refund the product price if we are unable to deliver the products you ordered.
1.1. Credit or debit card payments. For payments made in full using Visa or Mastercard, the refund will be returned to the card used for payment. This takes approximately 10–45 business days, depending on the card-issuing bank's conditions. We will notify you by email after initiating the refund.
1.2. Bank-transfer payments. If you paid in full by transfer to the company's Kasikornbank account, we will refund the full amount to the bank account you specify. Processing takes approximately 3–7 business days. You will receive an email response within 24 hours after notifying us of the refund request.
2. Customer cancellation within 24 hours
Customers wishing to cancel an order must notify us within 24 hours of placing the order. The following refund times and fees apply:
2.1. Credit or debit card payments. For payments made in full using Visa or Mastercard, a refund will be returned to the card used for payment within approximately 10–45 business days, depending on the issuing bank's conditions. A THB 5 fee will be deducted. We will notify you by email after initiating the refund.
2.2. Bank-transfer payments. For payments made in full by transfer to the company's bank account, we will refund the amount to the account you specify, less a THB 200 fee per transaction. Processing takes approximately 3–7 business days.
3. Changes to terms
The company reserves the right to change these terms without prior notice.
4. Requests made after 24 hours
The company reserves the right to decline refunds and order cancellations requested more than 24 hours after the order was placed.
5. Circumstances beyond our control
The company reserves the right to take longer than the stated refund period in the event of circumstances beyond its control.