To request a return, exchange, or claim for an incorrect or damaged item, contact In & Co Seeds Co., Ltd. within 15 calendar days of delivery. Calendar days include weekends and public holidays. Products must meet the conditions below. Please obtain approval before returning any product; we will provide return instructions.
This 15-day period is the deadline for contacting us about your request. The inspection, exchange and refund processing times in section 3 are separate and do not shorten this request window.
1. Exchange and return conditions
1.1. Before returning a product, notify our staff by email at inandcoseeds@gmail.com or by telephone at +66 87 719 9396, Monday–Friday, 09:30–17:30 Thailand time, for a preliminary assessment and return coordination.
1.2. Following the preliminary assessment, the company may refuse a return if the customer's reason is not considered appropriate.
1.3. Products must be in complete, original condition: unchanged and undamaged, with price tags, consumer-protection labels and brand labels intact, and in the same packaging and condition as delivered. The manufacturer's conditions also apply.
1.4. We accept returns for manufacturing defects or delivery errors, including incorrect product types or sizes and expired products.
1.5. Return all manuals, warranty documents and accessories supplied with the product, together with its complete original packaging.
1.6. Promotional items, including free gifts and items received or purchased under a promotion, must be returned with the main product.
1.7. An exchange may be made for a product of equal or higher value. The customer must pay any price difference. We reserve the right not to refund price differences in cash.
2. Where to return products
2.1. Send the product to the address below, together with proof of order, proof of payment and a tax invoice if one was issued. The product must meet the conditions in section 1.
Return shipping addressIn & Co Seeds Co., Ltd.
50/2 Moo 3, Thale Bok, Don Chedi, Suphan Buri 72170, Thailand
Mobile: +66 87 719 9396
Email: inandcoseeds@gmail.com
The customer is responsible for the cost of sending products and supporting documents.
3. Processing times and procedure
3.1. After you send the complete product and the required order, payment and tax-invoice documents, postal return delivery may take approximately 7–10 business days. Our staff will inspect the returned product and contact you within 5 business days of receiving it to confirm the return status.
The exchange or refund will be completed within 15 business days of our staff notifying you. The company reserves the right to recover shipping costs.
4. Required documents
4.1. Proof of order, proof of payment and a tax invoice, if issued.
4.2. Bank-transfer evidence, a credit-card payment confirmation email, or payment confirmation from another payment method.
5. Refund conditions for returns
5.1. If a credit-card payment has not yet been captured and the goods have not been dispatched, the transaction will be voided.
5.2. If the payment has been charged or the credit limit has been reserved, or the goods have already been dispatched, a refund will be made by bank transfer. Please provide proof of payment and a copy of the bank-account page showing the account holder's name and bank name.